What is the DRY CLEAN NYC guarantee?

Your Money Back GUARANTEE—No Kidding!

Every dry cleaner talks about how good their quality and service is. But do they guarantee it like we do? I’ll bet they don’t! At Dry Clean NYC we always want you to look your best – be it for work, fun, special occasions – whatever. If you ever get an item back you are not 100% thrilled with, we will redo it FREE of charge. If you are still not satisfied after we redo the garment, we will credit your account the cost you paid to have the garment cleaned.

5 Dollars For Your Broken Shirt Buttons GUARANTEE!

I don’t know about you, but I get really mad when a shirt comes back from the cleaners with a broken button. So here’s what I’ve done: you’ll get 5 dollars for any shirt we miss with broken button. Don’t get me wrong, we didn’t set up this policy so that we could give away five-dollar bills—we set it up so that we would meticulously check your buttons to find the broken ones so we don’t lose the five bucks!

Are there any limitations?

We can only accept request to redo the job within 48 hours of the delivery or completion of the job.

Good to Know

1. Make sure instructions you give us are accurate. Please separate dry cleaning from laundry and air-dry items.
2. Zip up all zippers and empty all pockets before putting your clothes in laundry bag. Some zippers are very sharp and some are fragile.
3. All your account information is stored in our secure database. Security is our main priority when it comes to personal information. If you are using public or unsecure computer or network, log out from your account once you done with your order.

Can i use regular laundry bags for DryCleanNYC services?

Totally, you will also get one free DryCleanNYC bag after first order. Note that we will not pickup any bags that can't be sealed completely or broken. We care about your belongings and do not want you to be missing anything due to a broken bag.

Do you offer same day service?

If you need something same day please let us know and we will try to accommodate your needs

What if I'm not able to be home during scheduled pick up and drop off windows?

If you have a change in your schedule, contact us immediately with new pickup and drop off times. Note if you move your pickup window to later, you must also move your delivery window to later, please let us know ahead of time.

I have waited for 2 hours and my delivery person is still not here!

That doesn't sound like us. Please double check that this is indeed the day and time your order was scheduled for by looking up your confirmation email we sent to you.

It's possible our driver is simply trying to park the car downstairs, however if we are running more than 15 mins late, please reach out to us at 347 835 4401 to confirm the status of delivery.

It's been a few days and my dry cleaning order is still not here!

That is a common issue with doorman buildings. Please ask your doorman to look for navy Dry Clean NYC bag or a nicely packaged garments on hangers with a Dry Clean NYC garment cover

What are the latest and earliest you can pickup/deliver?

Currently we do 6:00 am – 9:00 pm morning and 6 pm - 10 pm evening shifts for pickup and delivery hours. You may choose any 1 hour or 3 hour evening window within those times.

WHAT IS DRY CLEAN NYC DELIVERY AREA?

We deliver anywhere in Manhattan and the Bronx.

What if i want my laundry delivered to my work or to my new address?

No problem, if you moved to a different address and it is within our service area, after we pick it up from you, simply let us know and we will take care of it.

Can you hang dry my delicates?

Yes, hang dry items must be separated by a plastic bag within Dry Clean NYC bag, so that we know which items should be hang dried. It is subject to additional charge of $1 per piece. So if you order includes 15 pieces for hang dry, you will be charged additional $15

What temperatures do you use for washing and drying?

We handle your clothes as our own, first we determine their fabrics and colors and set such temperature for washing, that it doesn't damage the color during washing cycle.

we set drying on low to medium. Our dryers have over drying prevention sensors and stop generating hear when the garments reach a moisture below 5%.

I want my clothes to be washed with my own detergent, how do i do that?

You should put your detergent (not bleach) into our laundry bag, make sure you seal it tight, and leave additional instructions when making an order.

Can you hand wash my clothing?

When it comes to washing of delicate fabrics, we always recommend dry cleaning, we do not offer hand washing at this time.

Do you offer wash & press shirts or launder shirts service?

Absolutely, its $2.75 per shirt to be washed and pressed.

Will i be charged exactly the same price as listed here?

Prices listed on the order page are for a common description of an item. However we can not list all possible types of garment. For items that are: extra heavy, long, extra-large or extra-small, bulky items, fancy buttons, special fabric, leather or fur, there may be an extra charge since it requires extra attention or is different than the standard item of that kind.

Like the difference between a suit jacket and outter jacket could be minimal, however treatment and price varies greatly. In 95% of cases we try to not charge anything extra and keep the cost as low as possible.

Can i order same day dry cleaning?

Please reach out to us and we will do your best to meet your needs.

When will i get charged?

For laundry and dry cleaning orders, we process the payment as soon as we receive and itemize your garments and send you payment confirmation email with exact details.

What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, American Express, Discover.

I made a mistake with my order, but its already submitted, what can I do?

Contact us through the phone or text 347 – 835- 4401

or

email at info@drycleannyc.com and explain your problem, we'll make any adjustments on your instructions.

What happens if you lose my entire laundry bag?

The good news is that we have never lost an entire bag of laundry! We have systems in place to track your order from the time it leaves your home till it arrives back, at every step of the way. Security cameras, paper trail, bar code scanning, picture taking... Everything to ensure we get you your items back.

I lost one piece of clothing, I think it wasn't returned to me with my laundry.

Unfortunately, we can not guarantee each particle of clothing will not get lost in wash and fold service. We try to keep the best service possible and will do our best to accommodate you within reason. If you have a missing item, please contact us about your item with description either by phone or email and will try our best to track it. Also, we can not refund you on lost items. In the future, if you have an items in specific that are important, please notify us ahead of time in the instruction box for us to give special attention to.